The ServiceNow Domain Architect (DA) – serves as a member of the product team supporting new feature development and enhancements to the existing platform using Agile methodologies, such as Scrum. Their primary focus will be moving business objectives through technology enablement by creating technical solutions within the ServiceNow platform. Multiple, complex integrations will be part of the solution such as Matters, SailPoint, other monitoring, management and communication platforms (SCOM/SCCM, SolarWinds, Oracle, VMware, Tibco) to deliver new IT Service Management (ITSM) & IT Operations Management (ITOM) capabilities for Allegis Group and its operating companies.
The DA is responsible for:
•The assessment of business requirements; approval of technical requirements; creation of technical specifications and solution design documents.
•Iinitial sizing based on very broad and/or limited statements for business prioritization and planning purposes.
•Presenting designs to the Enterprise Architecture team for review after initial design and prior to production implementation.
•Technology solutions that require development to be viable - i.e., business applications, LOB applications, work flow systems, purchased applications, developed applications, and applications integration; subsequently guiding solution execution from design to production.
•The quality and integrity of a solution; and is ultimately responsible for its viability in the Production environment.
•Use of the Enterprise Portfolio Management (EPM) tool Troux adding, updating/maintaining information of the Allegis Group systems and technologies.
The DA must be able to:
•Speak the language of business - translate business problems into technical solutions and measure success using business terms.
•Speak the language of architecture - frameworks, API-first architecture, microservices, patterns, maturity models, physical, logical, functional diagrams, use cases, etc.
•Speak the language of technology - new technologies, trends, directions, modeling, POC's, non-functional requirements, SLA's, compare/contrast vendors in a technology space.
The DA will:
•Guide a solution from concept to delivery - envision and create solutions that meet requirements; model the pieces of an infrastructure and their points of integration; prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment.
•Provide hands-on, expert-level technical assistance to developers
•Adhere to Enterprise Architecture (EA) standards and may also assist in the creation of EA standards, methodologies, and frameworks.
•Ensure that new technology solutions are designed for optimal access and usefulness; and to leverage existing technologies, as appropriate.
•Assist in near/mid-term roadmap creation - to address gaps and move their domain towards the future state architecture, in support of future business growth and innovation.
•Establish domain specific standards, near/mid-term strategy, and roadmaps (0-18 months), in adherence to, and in support of Enterprise standards, strategy, and roadmaps.
•Assist in creating the vision for future state technologies and architecture and participate in setting Enterprise standards and mid/long-term strategy / roadmaps (18-60 months), acting as domain specific subject matter experts.
•Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability.
•Translate business strategy and requirements into well-architected solutions that best leverage the ServiceNow platform
•Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with Product Owners
•Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures, and technical resource planning for proposed and current work to support the Technology Management Office (TMO) and work intake process.
•Ability to gain buy-in on proposed solutions.
•Lead and define solution architecture to support delivering high impact products in a fast-paced environment
•Assists managers with developing the service level agreements (SLAs) and deployment of key performance measures.
•Participate in various phases of the SDLC to perform QA/architectural review functions, and to ensure adherence to Enterprise Architecture (EA) technology standards and product specific solutions architecture. (i.e., design reviews).
•Keep current and informed of domain related technologies and best practices.
•Serve as technical owner and point of contact for domain specific solutions.
•Provide coaching and mentoring to team members in the areas of technical skills and competency.
Minimum Education and/or Experience:
•B.S. in Computer Science, Information Systems, or related major or equivalent IS / business experience.
•ServiceNow Developer and Admin certifications required Servic
•5+ years' experience with ServiceNow development/architecture
•8-10 years' experience years of IS / business experience, more specifically programming, engineering and/or systems analysis. Has a broad level of understanding surrounding information systems (SOA, Data, Mobile, SaaS)
•Direct configuration experience using ServiceNow.com point-and-click developer interface
•Awareness of programmatic solutions on ServiceNow platform, including Automated Testing Framework as well as use of Selenium
•Familiar with and experience implementing DevOps practices to enable automation at all phases of the lifecycle.
•Understanding of update sets, datasets, tables and for data migration activities in ServiceNow
•Expert level of technical knowledge and understanding of architecture, application systems design and integration
•Collaborates with management to establish protocols and processes for the discipline
•Possesses in-depth knowledge of industry's business environment
•Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements
•Behaves in accordance with objectives and strategic plan; provides strategic or conceptual advice and updates on project milestones and achievement of objectives
•Anticipates and solves unique and complex problems with broad impact on the business; uses conceptual thinking to develop solutions
•Discovery / Event Monitoring
•Experience with Troux EPM
•Security (Incident Response/Risk Management)
•Software Asset Management
•Business Knowledge/Organization Acumen
•Leading Self and Others