Allegis Group, Inc

  • Card Payments Associate

    Job Locations US-MD-Hanover
    Job ID
    2019-1198
    Category
    Administrative/Clerical
    Type
    Regular Full-Time
  • Overview

    Allegis Corporate Services is seeking a Card Payments Associate in our​ Hanover, Maryland corporate office. The Card Payments Associate is responsible for partnering with Operating Companies to facilitate the acceptance and management of card payments.

    Responsibilities

    Essential Functions:

    • Manage enrollment process for credit card customers.
    • ​Assists internal partners with payment research as needed.
    • ​Receive, audit and process credit card payments.
    • Provide external customers with basic technical support (password resets, enabling/disabling payment methods, and navigation help).
    • Perform daily balancing and reconciliation of credit card payment batches.
    • Initiate and manage the execution of merchant bank service requests.
    • Ensures daily, weekly, monthly, and quarterly Operating Company reporting is completed, accurate and disseminated according to each Operating Company’s needs.
    • Reports and tracks all chargebacks and refunds to A/R Team and provides reconciliations to support AR payment adjustments.
    • Tracks and maintains monthly card transaction fees/provides fee trend analysis as needed.
    • Provide feedback to management on critical issues, and concerns of customer to support ongoing efforts to improve service and products.
    • Attends payment application training and payment industry training as needed.
    • Adhoc projects as required by ACS and/or Operating Companies

    Qualifications

    Minimum Education and/or Experience:

    2+ years customer support experience in financial services/operations or related business experience or Bachelors degree preferred.

    Skills/Abilities:

    • High attention to detail and commitment to accuracy.
    • Excellent customer service skills.
    • Strong knowledge of Microsoft and PeopleSoft preferred.
    • Possess excellent verbal, written and interpersonal communication skills.
    • Ability to research and resolve complex customer issues.
    • Ability to prioritize work and meet deadlines in a dynamic and complex environment.
    • Exercises independent judgment and applies prudent risk mitigation principles.
    • Understands how and when to escalate issues.
    • Maintains a high level of effectiveness during times of change by adapting behavior and approaches to changing circumstances.
    • Focuses on Customers; knows and cares about our internal and external customers.
    • Works as a team to deliver excellent service and exceed team and customer expectations.

    Core Competencies:

    • Customer Service
    • Building Relationships
    • Business Knowledge / Organizational Acumen
    • Self-Motivation/Self Starter
    • Leading Self and Others

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