Allegis Group, Inc

IS Manager - Data Services

Job Locations US-MD-Hanover
Job ID
2021-1426
Category
Information Technology
Type
Regular Full-Time

Overview

*This Role Has Remote Capability*

Job Summary:

The IS Manager is responsible for planning, leading, organizing, and motivating the Data Services team within Global Enterprise Applications and Data to achieve a high level of performance and quality in delivering exceptional business value to users. The team this person will lead is responsible for all administration of tools related to company data functions. The IS Manager is expected to manage the various Production environments in a manner that provides reliable and effective service delivery in a fast-paced environment that supports multiple operating companies and internal organizations. In addition, the IS Manager acts as a technology owner, accountable for release, maintenance, and support of products/services within Data and Integration.

Responsibilities

Essential Functions:

  • Plans and manages the release windows and cycles across Data and Integration.
  • Measures and monitors progress to ensure application releases are delivered on time, at a level that meets or exceed expectations
  • Provides transparency in execution and monitoring within delivery plans 
  • Establishes direction and a clear sense of meaning to inspire teams to create their own ​connection and passion to the business goals
  • Drives team members to leverage or develop well-defined practices and processes that aid in increasing productivity and minimizing waste to ensure work is delivered on time, within budget, adhering to high-quality standards, and meeting customer expectations
  • Manages deliverables, risks, status, and quality elements throughout the lifecycle for work efforts; validates operational readiness for production launches
  • Ensures timely and appropriate escalation of service delivery issues
  • Establishes metrics, reports, and measures progress toward goals and effectively communicates progress to appropriate stakeholders
  • Assists the delivery manager in implementing best practices as defined within the Portfolio Management Office (PMO), Agile CoE, and SDLC standards and champions ongoing process improvement initiatives
  • Anticipates and identifies tasks required to support change processing including performing change impact analysis, assigning tasks to project team members, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status
  • Identifies and implements process improvements to increase efficiency, effectiveness, and overall service delivery performance​

 

Supervisory or Management Responsibility:

  • Management responsibility for the Data Services team, including hiring, leadership, development, and accountability for performance.
  • Acts as Coach-Leader, coaching others in their development as a leader and/or a more complex problem solver, and focuses on helping others formulate their development agenda
  • Assists in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work, and mentoring team members
  • Promotes empowerment of the team, ensures that each team member is fully engaged in the project and making a meaningful contribution, and encourages a sustainable pace with high levels of quality for the team
  • Communicates and engages with highly technical knowledge workers.  Able to challenge team members' thought processes to drive them to better solutions.
  • Establishes operational/team objectives and goals.​

 

Budget Responsibility:

  • Contributes to the development of product/service and/or departmental budgets and actively manages budget to plan
  • Shares fiscal responsibility for the organization's technology investments and future planning of the organization's spend​

 

Qualifications

Minimum Education and/or experience:

  • Bachelor's degree in Business, Information Systems, or equivalent
  • Minimum of 10-12 years of Information Technology experience
  • Experience overseeing multi-function teams with at least 10-15 team members including database administrators and tool administrators
  • Experience with enterprise-scale applications
  • Experience working in an offshore/onshore collaborative environment
  • Agile (Scrum, KanBan) experience
  • Solid understanding of and demonstrated experience in using appropriate tools:
    • MS Office, Microsoft Project, Visio, and VersionOne​

 

Skills/Abilities:​​

  • Excellent oral and written communications skills required
  • Strong interpersonal skills including mentoring, coaching, collaborating, and team building
  • Proven ability to lead technology efforts or implement services and ensure objectives, goals, and commitments are met
  • Strong analytical and problem-solving skills
  • Solid technical project management and/or leadership skills including the ability to plan, organize, and steer activities with competing demands
  • Developing knowledge and understanding of business needs with the ability to establish/maintain an elevated level of customer trust and confidence
  • Solid understanding of systems development life cycle models  
  • Able to identify and understand complex problems/issues and develop solutions
  • Ability to travel without restrictions (domestic and international).​

 

Core Competencies:

  • Customer Service
  • Building Relationships
  • Business Knowledge / Organizational Acumen
  • Self-Motivation/Self Starter
  • Leading Self and Others​

 

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