The Senior Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas.  The Senior Change Manager will work closely with the Lead Change Manager, Change Management Lead, Change Management Manager, Product and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. 

The Senior Change Manager reports to the Change Management Lead or Change Management Manager for his/her assigned area.

• Develop detailed knowledge and understanding of the business strategy, objectives, and goals
• Establish relationships with key project leaders/product owners, and business stakeholder
• Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment
• Apply a structured change management approach and execute change-related activities
• Administer and complete change management assessments
• Support/Lead communication planning and execution efforts
• Support/Lead training planning and execution efforts
• Support/Lead adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc.
• Consult and advise project team members and key business partners in the change process
• Evaluate and ensure user readiness
• Track and report issues to the Change Management Lead or Change Management Manager and/or project team
• Monitor change adoption post implementation
• Set expectations with team members and other stakeholders and continually manage those expectations
• Conduct the following Change Management activities:
  • Conduct stakeholder impact assessments and analyses
  • Support onboarding activities for members of the change network
  • Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc.
  • Design & Execute communications plans
  • Design & Execute leadership involvement plan
  • Design & Execute post-deployment support and reinforcement plans
  • Assess adoption and prepare/execute adoption remediation plans as necessary
  • Work with and coach both Associate Change Managers and Change Managers as they support the Senior Change Manager on various projects.

• Set and continually manage Change Management expectations with team members and other stakeholders
• Coach, mentor, and lead project team members (project team and internal customers), educating each in the process and tools being used and their role in the process