Job Summary:

The success of complex enterprise transformation hinges on creating a shared vision and goals, leadership alignment, and broad buy-in and adoption of new technology systems, platforms, and processes. Central to this is continuous, effective change management to accelerate adoption and meet our business goals. As a Senior Strategic Change Management Leader, you will be at the forefront of driving significant strategic initiatives across our large enterprise.  

This role partners closely with enterprise (Operating Company) stakeholders to ensure business readiness, seamless deployment, and adoption of new technologies and processes. It also involves leading a team of Change Managers who work to build change capability within the organization by defining strategies and creating and executing change management plans. In this role, you are expected to ensure the team achieves high performance and delivers exceptional business value to users and business partners.

Essential Functions:

• Develop detailed knowledge and understanding of business strategy, objectives, and goals. 
• Establish and maintain relationships with key business stakeholders. 
• Collaborate with senior leadership to define the scope and impact of initiatives. 
• Lead the planning and implementation of change management projects, ensuring minimal disruption to business operations. 
• Develop and execute comprehensive change management strategies in alignment with transformation goals. 
• Communicate effectively with all stakeholders to manage expectations and reduce resistance to change. 
• Coach and consult leaders, teams, partners, and individuals to adopt new ways of working and navigating change initiatives. 
• Identify any internal or external resistance to proposed changes and any associated potential risks; develop management and mitigation plans. 
• Oversee the design and delivery of training programs to equip employees with the necessary skills and knowledge for the transition. 
• Manage a large portfolio of projects and balance resource load of multiple projects as required.  
• Monitor and report on the progress of change initiatives, adjusting strategies as needed.
• Provide leadership and mentorship to the change management team, developing a culturally aligned team of professionals.

Supervisory or Management Experience:

• Hold both internal and contract team members (approx. 14) accountable for delivering high performance. 
• Develop strong partnerships with enterprise stakeholders; collaborate with key partners to ensure shared ownership of exceptional user experiences and value delivery. 
• Identify resource needs and problems early to prevent future issues/risks to continuity of delivery.

Budget Responsibility:

• Partner with project lead, Finance, and partners in HR as needed to budget and resource projects effectively on an ongoing basis. 

Minimum Education and/or Experience:

• Bachelor’s degree in business, IT, OD, HR, or a related field. 
• Certification in Change Management (e.g., Prosci) or other relevant experience with Strategic Change Management methodologies. 
• 5-7 years leading and managing complex projects and multi-disciplinary teams. 
• Strong understanding of interdependency of people, process and technologies, and their application in business transformation. 
• Excellent communication, leadership, and interpersonal skills. 
• Proven successful track record working in large/complex multi-location programs/projects; experience with large-scale organizational change efforts. Prior experience working in a large-scale, multi-year business transformation environment is strongly desired. 
• Knowledge of the Staffing Industry desired.
• Prior experience working with internal partners outside the U.S. (understanding nuances of doing business in EMEA and Asia Pacific) is desired. 

Skills/Abilities:

• Strategic thinker with a strong analytical mindset. 
• Flexible and adaptable; able to work in ambiguous situations and accommodate shifting business priorities and organizational change support needs. 
• Forward-looking with the ability to grasp strategic vision of the desired outcome. 
• Demonstrated ability to learn technical information quickly. 
• Ability to translate strategy into actionable tactics and activities for others. 
• Familiarity with project management tools and software. 
• Ability to identify and analyze risks. 
• Excellent written and verbal communication skills. 
• Able to work effectively at all levels of an organization. 
• Strong executive presence with a proven track record leading and facilitating meetings. 
• Ability to influence others, collaborate across functions, and move toward a shared goal. 
• Organized with a natural inclination for planning strategy and tactics. 
• Problem-solving and root-cause identification skills. 
• Demonstrable ability to manage and lead through ambiguity effectively; high level of resilience to deal with setbacks and challenges.

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate 
• Create accountability