Job Summary:

• Are you a passionate people leader with in-depth knowledge and a proven track record of leading support teams to deliver first-class resolutions that delight their customers?  Are you also a strategic thinker who can recommend process improvement and drive strategic initiatives? 
• Do you want to join the global talent and staffing solutions leader, where our employees come first?  
• Do you thrive in a fast-paced and innovative environment, and love to learn new things? 
• The Delivery Manager (DM) for Support Services & Transformation Projects Services is responsible for planning, leading, organizing, and motivating the Support teams within the Connected and Onboarding Experience Programs to achieve a high level of performance and quality in delivering exceptional support and business value to users. 
• At an enterprise level, the Delivery Manager will be leading and managing large, complex enterprise-level projects/initiatives consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams. 
• At a team level, playing a consultative role to help put in place the appropriate people, processes, and tools and coaching members of the team as needed to optimize the efficiency of the project team, helping agile teams be successful and on a solid path of continual improvement. 

Essential Functions:

• Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy 
• Establishes direction and a clear sense of meaning to inspire teams in creating their connection and passion to the business goals; orients others around a shared vision 
• Manages concurrent, high-visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives 
• Act as an escalation point for critical production issues, ensuring appropriate timed communications, ensuring the team provides updates and resolution within the appropriate service level agreements, and handling major incidents.  
• Investigate root causes, implement corrective measures, document actions taken, and provide one-page overviews of defects 
• Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches 
• Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality 
• Maintains overarching responsibility for executing best practices approaches and methodologies (ex:  ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions

Supervisory or Management Responsibility:

• Management responsibility for the team, including hiring, leadership, development and accountability for performance. 
• Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports. 
• Drives team to improve cycle time and speed to market. 
• Approves and reviews budgets and operational expenditures. 
• Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend, to avoid unnecessary and duplicative services and to maximize ROI. 
• Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation 
• Determines variance of actual to forecast and takes action to correct variance. 

Minimum Education and/or Experience:

• Bachelor’s degree in Information Systems, or equivalent; advanced degree desirable 
• Minimum of 10 years of Information Technology experience required 
• Minimum of 5 years of leadership experience  
• Experience training and mentoring others 
• 5 years+ experience with large enterprise systems - Salesforce technologies a plus 
• Experience in standing up a Front Office Processes, providing the necessary education tools, and change management to achieve adoption 

Skills/Abilities:

• Superior at building relationships, collaboration and teamwork across the local and global organizations 
• Energizes others towards a global mindset 
• Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence 
• Ability to translate/communicate complex concepts to peers and business partners 
• Proficient in all phases of product/project delivery lifecycles 
• Strong analytical and problem-solving skills 
• Strong written and verbal communication skills 
• Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities 
• Strong financial acumen with a sense of shareholder responsibility 
• Ability to travel without restrictions (up to 20% domestic and international) 

Core Competencies:

• Build relationships 
• Develop people 
• Lead change 
• Inspire Others 
• Think critically 
• Communicate clearly 
• Create Accountability 

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role is eligible for the following: 

• Medical, dental & vision 

• Hospital plans 

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) 

• Company paid Short and long-term disability 

• Health & Dependent Care Spending Accounts (HSA & DCFSA) 

• Transportation benefits 

• Employee Assistance Program 

• Tuition Assistance 

• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave) 

Salary Range:

138,100-207,100

This position is bonus-eligible

In Office Requirements:

• Required in office presence at least 4 days per week. 

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. 

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.