Job Summary:

The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.

In-Office Requirement: 

• Required in-office presence at least 4 days per week

Essential Functions:

• Provide world class customer service in a call center environment receiving both heavy call and email volume
• Process paper applications and change forms
• Process court ordered and company paid benefit requests
• Reconcile benefit data between Company and Broker through an error reporting system
• Obtain a thorough understanding of all company benefit offerings
• Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.
• The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.
• Ad hoc projects as necessary

Minimum Education and/or Experience:

• 2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred
• High school diploma some college preferred
• Proficient in MS Excel and Word
• Knowledge of PeopleSoft preferred

Skills/Abilities:

• Outstanding customer service skills
• Attention to detail and strong organizational skills
• Excellent Verbal and written communication
• Action oriented and able to prioritize while handling multiple tasks
• Ability to protect and maintain the confidentiality of data

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms.  This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$41,400 - $62,000

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.