Job Summary:

The Delivery Manager (DM) is responsible for planning, leading, organizing, and motivating teams to achieve a high level of performance and quality in delivering exceptional business value to users.  The DM is accountable for the delivery of all products and services within EBS consistent with plan or defined service levels.

The DM is accountable for the end-to-end delivery, operational health, team performance, financial stewardship, and technology lifecycle of a portfolio that includes:

• Legacy Onboarding – SmartERP, ACT (Appian)
• Workforce Automation – Global Case Management and HRMatters (Salesforce)
• Tableau reporting and analytics
• Back Office - Oracle Fusion

Essential Functions:

• Provides thought leadership and direction to all aspects of products and services, and partners with peers to ensure roadmaps align with business strategy
• Serves as the primary technology delivery liaison to Product Management and Business Leadership across Legacy Onboarding, Workforce Automation, Tableau reporting and Back Office/Oracle Fusion applications.
• Works closely with Platform and Domain Architects to ensure solution designs align with enterprise architecture standards, scalability requirements, and long-term platform strategy.
• Act as an escalation point for delivery risks, issues, and cross-team dependencies impacting the delivery areas.
• Establishes direction and clear sense of meaning to inspire teams in creating their own connection and passion to the business goals; orients others around a shared vision
• Manages concurrent, high visibility products/projects/services using agile methods in a fast-paced environment that may cross multiple business divisions; blends traditional project management principles and practices with agile development approach to fit large, enterprise-level initiatives
• Identifies risks, mitigation plans, operational readiness criteria, deployment success factors, and drives deliverables for production launches
• Develops/maintains methods to measure customer satisfaction; obtains feedback to ensure that efforts are meeting customer expectations for time, cost and quality
• Maintains overarching responsibility for executing best practices approaches and methodologies (ex: ITIL, Agile/ Scrum, SDLC, SOA, etc.) for the support and sustainability of solutions.
• Evaluates and identify opportunities where AI can be used to improve service delivery, reduce manual efforts, and enhance employee/customer experience.
• Reviews AI and machine learning capabilities (e.g., intelligent document recognition, anomaly detection, AI-assisted case resolution) across Onboarding, Workforce Automation, Tableau reporting and Fusion Apps.

Supervisory or Management Responsibility:

• Management responsibility for the team, including hiring, leadership, development and accountability for performance.
• Plans and develops people organization including but not limited to: coaching and mentoring, succession planning, proactive identification of resource gaps, etc. for a team of direct and indirect reports.
• Drives team to improve cycle time and speed to market.

Budget Responsibility:

• Approves and reviews budgets and operational expenditures.
• Shares fiscal responsibility for the organization’s technology investments and future planning of the organization’s spend, to avoid unnecessary and duplicative services and to maximize ROI.
• Establishes clear cost-of-service model, and drives business cases for taking cost out of transactional processes through automation

Minimum Education and/or Experience:

• Bachelor’s degree in Information Systems, or equivalent; advanced degree desirable
• Minimum of 10 years of Information Technology experience required
• Minimum of 5 years of leadership experience
• Experience training and mentoring others
• Experience delivering solutions and supporting large enterprise applications involving Oracle/Salesforce/SAP technologies.
• Oracle Fusion or other large ERP experience preferred.

Skills/Abilities:

• Superior at building relationships, collaboration and teamwork across the local and global organizations
• Energizes others towards a global mindset
• Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence
• Ability to translate/communicate complex concepts to peers and business partners
• Proficient in all phases of product/project delivery lifecycles
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Strong technical project management and/or leadership skills including the ability to plan, organize, and steer activities
• Strong financial acumen with a sense of shareholder responsibility
• Ability to travel without restrictions (up to 20% domestic and international)

Benefits Overview:

Office Requirements:

• Required in office 4 days a week out of our headquarters in Hanover, MD

Core Competencies:

• Building Relationships
• Develop People
• Lead Change
• Inspire Others
• Think Critically
• Communicate Clearly
• Create Accountability

“Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.”